WEDNESDAY, AUGUST 14 GIVE YOUR EMPLOYEES C.R.A.P. ... AND RETAIN YOUR GARDEN CENTER’S TOP PERFORMERS Wednesday 11 am – 12 pm Ever wonder why some retailers are magnets when it comes to retaining their top performers? It’s because they give their people C.R.A.P. - caring, respect, appreciation and praise. What would lead someone on your staff to start looking for something new? You’ll hear actual comments from job seekers on why they’re thinking of leaving their current positions. Learn the key factors to retaining your top performers, including communication, pay, growth potential, hiring for fit, visibility and proper training. How do your garden center managers stack up against the 34 traits team members look for in a great boss? Find out here. GIVE YOUR EMPLOYEES C.R.A.P. ... AND BUILD LOYALTY SO YOUR BEST STAFF GROWS WITH YOU Wednesday 2 – 3 pm Some retailers have longtime staff who are incredibly loyal and always go the extra mile. How do they do it? It’s because they give their people C.R.A.P. Without caring, respect, appreciation and praise, any retailer’s pursuit of staff loyalty is futile. Learn how to give your garden center employees the C.R.A.P. they crave, as well as how to avoid moments of high influence that will drive your top performers to leave you behind. Learn the keys to getting to know your people in order to help them succeed and do their best for your business. Are you a micromanager? Helicopter supervising is a leading killer of loyalty in today’s retail environment. Learn how to let go here. HOW TO HIRE THE TOP PEOPLE WHO WILL MOVE YOUR GARDEN CENTER FORWARD Wednesday 3:15 – 4:15 pm In today’s tight labor market, it’s no longer enough to post a job opening at your garden center and hope that people apply. You have to have a specific strategy to successfully source and hire the best team members for your store. Learn how to detail what you’re looking for in an employee, and what incentives will bring in the most qualified applicants. Take back a playbook for the interviewing process, including the best questions to ask and the ones that should never be spoken. How do you determine a compensation package that won’t break your budget but brings in the best talent? You’ll leave with an actionable plan for a stronger hiring program at your store.
THURSDAY, AUGUST 15 ‘NO, THANKS, I TOOK ANOTHER OFFER:’ DON’T LET THESE WORDS DRAG YOUR STORE DOWN Thursday 10:30 – 11:30 am Take an eye-opening look at the way potential hires view you as a prospective employer - the good, the bad and the ugly! You’ll hear from actual applicants about why they turned down job offers from highly regarded companies and accepted one elsewhere. Their perspectives will raise your level of awareness so that you can take a critical look at your garden center’s hiring process and make it more effective. You’ll gain unique insights into the thoughts and reactions of applicants recently back from the job hunt. This session will look at hiring speed, candor, why it’s important to treat applicants as guests at your garden center and the role of discussing compensation in the hiring process. TAPPING YOUR TEAM’S MILLENNIAL TALENTS: WHAT IT TAKES TO LEAD THE NEXT GENERATION Thursday 11:45 am – 12:45 pm What does it take to make the most of the Millennial talents on your staff? By 2025, almost 75 percent of the workforce will be under 37 years of age. It is imperative that you understand how this younger generation thinks, and how important it is to lead them differently than other groups before them. Find out how creating a vision, providing feedback the right way and mentoring will resonate with the Millennials on your store’s team so that they give your store all they’ve got. Get an understanding of how important it is to get them involved, and how work/life balance directly correlates to their productivity during their time at your garden center.
‘DREAM TEAM’ HIRING, TRAINING & RETAINING FOR STAFF-STRAPPED IGCS
JEFF KORTES
It’s not only your store - garden centers all across the country are having a hard time finding, and keeping, the best staff for their stores. Faced with the tight labor market and a changing workforce, sharpening your skills in attracting, retaining and motivating your “dream team” is an absolute must. Jeff Kortes, hiring professional, trainer, consultant and author, is here to help with his C.R.A.P. Leadership System, using positive management and supervision strategies - caring, respect, appreciation and praise - to drive results at retail.   EARLY BIRD SAVINGS ARE ON NOW! Grab your Continuing Education @ IGC All Access Pass – attend all five tracks, all five speakers, for just $99! Limited time offer.
BACK TO CONTINUING EDUCATION
EARLY BIRD SAVINGS EARLY BIRD SAVINGS
EARLY BIRD SAVINGS
It’s not only your store - garden centers all across the country are having a hard time finding, and keeping, the best staff for their stores. Faced with the tight labor market and a changing workforce, sharpening your skills in attracting, retaining and motivating your “dream team” is an absolute must. Jeff Kortes, hiring professional, trainer, consultant and author, is here to help with his C.R.A.P. Leadership System, using positive management and supervision strategies - caring, respect, appreciation and praise - to drive results at retail.   EARLY BIRD SAVINGS ARE ON NOW! Grab your Continuing Education @ IGC All Access Pass – attend all five tracks, all five speakers, for just $99! Limited time offer. WEDNESDAY, AUGUST 14 GIVE YOUR EMPLOYEES C.R.A.P. ... AND RETAIN YOUR GARDEN CENTER’S TOP PERFORMERS Wednesday 11 am – 12 pm Ever wonder why some retailers are magnets when it comes to retaining their top performers? It’s because they give their people C.R.A.P. - caring, respect, appreciation and praise. What would lead someone on your staff to start looking for something new? You’ll hear actual comments from job seekers on why they’re thinking of leaving their current positions. Learn the key factors to retaining your top performers, including communication, pay, growth potential, hiring for fit, visibility and proper training. How do your garden center managers stack up against the 34 traits team members look for in a great boss? Find out here. GIVE YOUR EMPLOYEES C.R.A.P. ... AND BUILD LOYALTY SO YOUR BEST STAFF GROWS WITH YOU Wednesday 2 – 3 pm Some retailers have longtime staff who are incredibly loyal and always go the extra mile. How do they do it? It’s because they give their people C.R.A.P. Without caring, respect, appreciation and praise, any retailer’s pursuit of staff loyalty is futile. Learn how to give your garden center employees the C.R.A.P. they crave, as well as how to avoid moments of high influence that will drive your top performers to leave you behind. Learn the keys to getting to know your people in order to help them succeed and do their best for your business. Are you a micromanager? Helicopter supervising is a leading killer of loyalty in today’s retail environment. Learn how to let go here. HOW TO HIRE THE TOP PEOPLE WHO WILL MOVE YOUR GARDEN CENTER FORWARD Wednesday 3:15 – 4:15 pm In today’s tight labor market, it’s no longer enough to post a job opening at your garden center and hope that people apply. You have to have a specific strategy to successfully source and hire the best team members for your store. Learn how to detail what you’re looking for in an employee, and what incentives will bring in the most qualified applicants. Take back a playbook for the interviewing process, including the best questions to ask and the ones that should never be spoken. How do you determine a compensation package that won’t break your budget but brings in the best talent? You’ll leave with an actionable plan for a stronger hiring program at your store. THURSDAY, AUGUST 15 ‘NO, THANKS, I TOOK ANOTHER OFFER:’ DON’T LET THESE WORDS DRAG YOUR STORE DOWN Thursday 10:30 – 11:30 am Take an eye-opening look at the way potential hires view you as a prospective employer - the good, the bad and the ugly! You’ll hear from actual applicants about why they turned down job offers from highly regarded companies and accepted one elsewhere. Their perspectives will raise your level of awareness so that you can take a critical look at your garden center’s hiring process and make it more effective. You’ll gain unique insights into the thoughts and reactions of applicants recently back from the job hunt. This session will look at hiring speed, candor, why it’s important to treat applicants as guests at your garden center and the role of discussing compensation in the hiring process. TAPPING YOUR TEAM’S MILLENNIAL TALENTS: WHAT IT TAKES TO LEAD THE NEXT GENERATION Thursday 11:45 am – 12:45 pm What does it take to make the most of the Millennial talents on your staff? By 2025, almost 75 percent of the workforce will be under 37 years of age. It is imperative that you understand how this younger generation thinks, and how important it is to lead them differently than other groups before them. Find out how creating a vision, providing feedback the right way and mentoring will resonate with the Millennials on your store’s team so that they give your store all they’ve got. Get an understanding of how important it is to get them involved, and how work/life balance directly correlates to their productivity during their time at your garden center.
‘DREAM TEAM’ HIRING, TRAINING & RETAINING FOR STAFF- STRAPPED IGCS
BACK TO CONTINUING EDUCATION
JEFF KORTES
Lakeside | McCormick Chicago, IL USA
AUGUST 13-15, 2019
Lakeside | McCormick  Chicago, IL USA
AUGUST 13-15, 2019   #IGCSHOW
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